Mental Capacity Act 2005 & Universal Capacity Training
The Simplest, Most Powerful Mental Capacity Training in the UK.
Grounded in the Mental Capacity Act 2005. Built for real-world decisions. Whether capacity is affected by dementia, autism, sensory loss, trauma, or temporary illness—learn how to recognise, protect, and empower anyone experiencing impaired capacity in one short course.
- 100% online & self-paced
- Instant certificate of completion
- Practical URWU framework
Mental capacity isn’t an abstract legal concept. It affects 1 in 30 people in the UK at any given time.
Knowing what to do is an essential life and professional skill.
The world as it stands today
Capacity can be affected by anything, including:
- Dementia
- Deafness
- Learning disabilities
- Sight impairment
- Autism
Creating accessible communities
For you
Wouldn’t it be good to trust a retailer or event provider when you, or a family member, might need extra support? Support Inform certified staff know when capacity might be affected, and support sensitively.
How it helps youFor organisations
Are your staff trained to support customers whose capacity is affected? They should be. Expectations are shifting fast. Understand your obligations. Evidence your MCA awareness and training.
Become compliantThe URWU framework
Capacity is the ability to…
One simple framework covers everything that might affect capacity — so one course replaces many.
Understand
Understand the information relevant to the decision.
01Remember
Retain that information long enough to decide.
02Weigh
Weigh up the information as part of making the decision.
03Use
Use the information and communicate the decision.
04How Support Inform works
Simple. Best-practice training delivered through one online platform.
See plans- 01
Innovative training
Expert-designed, gamified e-training on any device, 24/7. The latest advice, always up to date.
- 02
Real confidence
Know how to recognise when capacity may be affected, and how to support someone sensitively.
- 03
Get certified
Pass the short exam and receive your personal Support Inform certificate — proof you know how to help.
Support Inform
Certified
Hartley & Co. Opticians
The Support Inform marque
A sign customers will expect to see
Once your staff are trained, display the marque on your shop window and website. It tells every customer that your people understand capacity and will help — discreetly, without fuss.
- Window transfer & digital badge
- Individual certificates for every employee
- Publicly listed as certified
A world without Support Inform
When people don’t understand what it means to lack capacity, the impact can be devastating.
Customers
Isolation, embarrassment, confusion and financial harm when staff are poorly trained.
Friends & family
Knowing how to support is crucial to everyday life.
Reasonable adjustments
Failing to make them can amount to discrimination under the Equality Act 2010.
Reputational harm
Negative publicity after a support failure can do enormous damage.
Liability exposure
Legal implications are expanding as expectations and obligations shift.
Regulatory scrutiny
Sector-by-sector scrutiny is focusing on capacity and the measures in place.
Competitive disadvantage
Trained staff will soon be the norm. Reactive organisations will fall behind.
Society
An uninformed, unsupportive society is regressive. We’re building accessible communities.
Let’s build supportive organisations
Start supporting your community today — become part of an accessible network of supportive organisations.