Enter Support Inform
Support Inform is a powerful yet simple e-training qualification for all frontline staff. Enter today to ensure that your organisation is compliant and more accessible tomorrow.
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Is your organisation accessible to customers with disabilities?
It should be.
- 2 million people have a degree of impaired mental capacity
- 850,000 people have dementia
- 900,000 people have severe hearing loss
- 2 million people have sight loss
- More than 1 in every 100 people are on the autism spectrum
- 1 in 4 people will experience a mental health problem each year
Mental Capacity
It is estimated that in the UK out of every 30 people one of us may lack the mental capacity to make a specific decision when required.
Dementia
Dementia covers different disorders that trigger a loss of brain function. In the UK, every 3 minutes someone develops dementia. By 2051, over 2 million people in the UK will be effected.
Hearing Loss
Out of 66 million people in the UK, 11 million have some degree of hearing loss, and 900,000 have severe or profound loss.
Sight Loss
Millions of people live with sight loss to some degree, and research shows that 2 million people in the UK have sight loss causing a significant impact on their daily lives.
Autism Spectrum
700,000 people in the UK are on the autism spectrum. That’s more than 1 in every 100 of us.
Mental health problems
Mental health problems include anxiety, PTSD, depression, OCD, phobias, and specific disorders. Over 16 million of us in the UK are affected.
Why Support Inform?
When your capacity is affected it can be difficult to make decisions or to feel a part of your community. This applies to millions of us on a daily basis and almost anything can affect your capacity.
Every organisation should be providing basic customer support to people with, for example
- Dementia
- Autism
- Deafness
- Learning disabilities
- Sight impairment
- Mental Health concerns
Creating Accessible Communities
Why
Wouldn't it be good if you could trust a retailer or service provider at times when you, or a family member, might need extra support? Many organisations are Support Inform certified – this means staff have capacity awareness training, and provide customer support to the disabled customers. Find out who you can trust, and what Support Inform is doing for you.
For Organisations
Are your staff trained to support customers with disabilities? They should be. Awareness is spreading and expectations are rapidly shifting. Understand your obligations, opportunities and find out how to become compliant today.
How SI Works
Simple. Best-practice training is provided to organisations through an online platform. Staff are qualified, organisations certified and consumers can feel confident and secure that from one place to the next they will be supported.
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01Powerful training
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Powerful training
Expert designed e-training for disability awareness is provided through our innovative online platform. The latest advice is available 24/7, enabling staff to get up to speed, and stay up to speed, wherever they are and with zero disruption to business.
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02Qualified staff
02
Qualified staff
Employees are empowered to provide support, regardless of how a customer’s capacity might be affected. Simple training results in better supported customers, more confident staff and greater employee satisfaction. The benefit to the organisation is clear and significant.
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03Certified organisations
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Certified organisations
Publicly displaying the Support Inform standard actively promotes an organisation’s status as a place where customers can be comfortable in self-identifying as requiring extra support, or in simply knowing that staff are trained to identify and provide additional support when required.
A world without Support Inform
When organisations fail to train staff properly, or at all, the impact on consumers can be
devastating.
As capacity awareness increases, the effect on organisations is also rapidly developing.
Customers
Isolation, embarrassment, confusion and financial harm are just some of the risks to people when staff are trained poorly.
Friends & family
The knock-on effect is obvious. Financially and emotionally, appropriately trained staff can result in far-reaching benefits.
Society
An uninformed, unsupportive society is regressive. Support Inform’s goal is to build accessible communities and, being grand about it, a better world.
Reasonable adjustments
Failure to provide reasonable adjustments for people whose capacity is impaired amounts to discrimination under the Equality Act 2010.
Reputational harm
Enormous damage can be caused by negative publicity where there have been failures to provide appropriate support.
Liability exposure
The legal implications of failing to support are expanding as expectations and obligations shift.
Regulatory scrutiny
Sector by sector, scrutiny is focussing on capacity and measures that organisations have in place.
Competitive disadvantage
Appropriately trained staff will soon be the norm. Reactive organisations will be at a significant disadvantage to active organisations.
Let’s build supportive organisations
Start supporting your customers today – become part of an accessible community of supportive organisations.
